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Rideshare & platform litigation

The companies that built the room

Nobody in these cases claims a corporation committed an assault. The argument is narrower and harder to answer: that a company designed a system which put a stranger and a vulnerable person alone together, sold it on safety, and then declined to fix failures it already knew about.

Legal accuracy check: Chris Schroeder, Esq. Last checked ~ minute read
~3,940Federal cases in the Uber MDL as of July 2026
170+Cases in the Roblox MDL as of August 2026, plus multiple state AG suits
2021 lawFederal statute letting survivors reject forced arbitration in these claims

Two things happened at roughly the same time and together made this category of litigation possible. Congress removed forced arbitration for sexual assault claims in 2021, and plaintiffs’ lawyers learned to frame platform cases around product design rather than user content. Everything on this page follows from those two developments.

The four active fronts

Why the platform, and not just the person

A car idling with hazard lights on a wet, empty city street at night
The configuration the company controls. A passenger alone in a stranger’s vehicle at night; a child alone in a private message channel with an adult. In both cases the platform decided who was let in, how they were checked, and who was matched with whom.

The individual who committed the assault is almost never a viable defendant. They may be unidentifiable, in prison, or without assets. The platform is different: it chose who to let onto the system, how to check them, how to match them with customers, what to do about complaints, and what to tell the public about safety.

The recurring allegations across all four cases are the same handful of decisions:

  • Screening that did not screen. Name-based background checks instead of fingerprinting; self-declared ages with nothing verifying them.
  • Complaints that led nowhere. Reports about a specific driver or user that allegedly did not result in removal, allowing the same person to continue.
  • Design that creates the risk. A private car at night with a stranger; a private message channel between an adult and a child. Both are configurations the company controls entirely.
  • Safety marketing. Public assurances that plaintiffs allege did not match internal knowledge.
  • Structure used as a shield. Independent contractor classification, or the argument that the company is only a conduit for what users do.

Two shifts that changed everything

The end of forced arbitration for these claims

For two decades, the arbitration clause in a platform’s terms of service was the first and often the last obstacle. Arbitration is private, individual, and generally far less favorable to claimants than a jury. The Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 gives a claimant asserting sexual assault or harassment the right to reject a pre-dispute arbitration agreement and proceed in court. That single change is why thousands of these cases exist in courtrooms at all.

The common carrier question

A common carrier, meaning a business that transports the public for hire, owes passengers the highest duty of care, and that duty is non-delegable. It cannot be handed off to a contractor. Uber is currently appealing a ruling that it qualifies. If that holding survives, the contractor-classification shield that underpins the entire gig economy stops working for passenger safety. If it does not, the plaintiffs fall back on ordinary negligence, which is a heavier lift. See our detailed explanation on the Uber page.

Questions we are asked most

Because the claim is about the company's own conduct, not the perpetrator's. The theory is that the company designed a system that predictably placed a vulnerable person alone with a stranger it recruited, marketed that system as safe, and then made decisions about screening, monitoring and response that were unreasonable given what it knew. That is ordinary negligence law applied to a new business model.

It is a serious defense but not an automatic one. Section 230 protects a platform from being treated as the publisher of user content. Plaintiffs therefore build claims around the platform's own design choices, such as age verification, default privacy settings, matching and recommendation systems, moderation staffing, and safety representations to parents, rather than around anything a user said. Courts have divided on exactly where that line falls, and it is currently the central question in this area.

Often not, and the reason is a specific federal statute. The Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 gives a person asserting a sexual assault or harassment claim the right to reject a pre-dispute arbitration agreement and go to court instead. This was one of the most consequential changes for survivors in decades and it is a large part of why platform litigation became viable at scale.

No. A report helps but is not required, and a great many of these claims involve none. Platform cases are unusually well documented in evidentiary terms because the company recorded almost everything: trip data, GPS traces, account records, in-app messages, and prior complaints about the same person. Much of that sits inside the company's systems and is obtained through discovery.

Sources & further reading
  1. In re Uber Technologies, Inc., Passenger Sexual Assault Litigation, MDL No. 3084 (N.D. Cal.).
  2. Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, Pub. L. 117-90.
  3. Roblox multidistrict litigation docket; Arkansas, Indiana, Texas, Nevada and West Virginia attorney general actions and settlements, 2026.
  4. 47 U.S.C. § 230 and its application to product-design claims.
  5. The Schroeder Firm, rideshare assault practice.

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Reviewed by Chris Schroeder, Esq. · Florida Bar #520381 · D.C. Bar · No fee unless you recover